Contact Centre
A contact center or customer interaction center is an inevitable part of any organization as it manages the customers’ contact details such as telephone, email, text, chat, fax, Text Telephones (TTY) etc. For the persistent growth of any organization, a contact center is a must; it performs multiple functions such as supports the corporate strategy, influences overall customer satisfaction, allows customers to enquire about the product/service and provides insight on a new requirement or business opportunity. So in a nut shell, it manages all customer relationships of an organization.
Wizie’s contact center solution helps you enhance your customer interactions while reducing your in-house costs. Our center comes equipped with world-class technology and supported by skilled professionals who strive to meet your industry standards and business continuity requirements, building strong customer relationships for you. We work on a 24x7 basis, providing you with complete customer support and structured business flow. Our services offer you unprecedented capabilities to help you increase the strength and profitability of your business. We support you with accurate process, in a quick turn-around time, and offer you the reports of the handled processes and customer feedback.